From 44e2e40e24ec2de0836a37be213674aceecd848d Mon Sep 17 00:00:00 2001
From: =?UTF-8?q?=E5=A6=82=E5=88=9D?= <3236758982@qq.com>
Date: Sat, 14 Mar 2026 13:51:02 +0800
Subject: [PATCH] =?UTF-8?q?=E9=94=80=E5=94=AE=E5=90=8E=E7=9A=84=E5=90=88?=
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---
 .../erp/aftersale/aftersaleanalysis/index.vue | 265 ++++++++++++
 .../aftersaleprocess/AfterSaleProcessForm.vue | 407 ++++++++++++++++++
 .../erp/aftersale/aftersaleprocess/index.vue  | 405 +++++++++++++++++
 .../AfterSaleRegisterForm.vue                 | 307 +++++++++++++
 .../erp/aftersale/aftersaleregister/index.vue | 391 +++++++++++++++++
 .../aftersalesvisit/AfterSalesVisitForm.vue   | 267 ++++++++++++
 .../erp/aftersale/aftersalesvisit/index.vue   | 306 +++++++++++++
 7 files changed, 2348 insertions(+)
 create mode 100644 src/views/erp/aftersale/aftersaleanalysis/index.vue
 create mode 100644 src/views/erp/aftersale/aftersaleprocess/AfterSaleProcessForm.vue
 create mode 100644 src/views/erp/aftersale/aftersaleprocess/index.vue
 create mode 100644 src/views/erp/aftersale/aftersaleregister/AfterSaleRegisterForm.vue
 create mode 100644 src/views/erp/aftersale/aftersaleregister/index.vue
 create mode 100644 src/views/erp/aftersale/aftersalesvisit/AfterSalesVisitForm.vue
 create mode 100644 src/views/erp/aftersale/aftersalesvisit/index.vue

diff --git a/src/views/erp/aftersale/aftersaleanalysis/index.vue b/src/views/erp/aftersale/aftersaleanalysis/index.vue
new file mode 100644
index 0000000..f8244b9
--- /dev/null
+++ b/src/views/erp/aftersale/aftersaleanalysis/index.vue
@@ -0,0 +1,265 @@
+<template>
+  <ContentWrap>
+    <el-form :model="queryParams" ref="queryFormRef" :inline="true" label-width="110px">
+      <!-- <el-form-item label="登记创建时间" prop="registerCreateTime">
+        <el-date-picker
+          v-model="queryParams.registerCreateTime"
+          value-format="YYYY-MM-DD HH:mm:ss"
+          type="daterange"
+          start-placeholder="开始日期"
+          end-placeholder="结束日期"
+          :default-time="[new Date('1 00:00:00'), new Date('1 23:59:59')]"
+          class="!w-220px"
+        />
+      </el-form-item>
+      <el-form-item label="处理完成时间" prop="processFinishTime">
+        <el-date-picker
+          v-model="queryParams.processFinishTime"
+          value-format="YYYY-MM-DD HH:mm:ss"
+          type="daterange"
+          start-placeholder="开始日期"
+          end-placeholder="结束日期"
+          :default-time="[new Date('1 00:00:00'), new Date('1 23:59:59')]"
+          class="!w-220px"
+        />
+      </el-form-item>
+      <el-form-item label="回访创建时间" prop="visitCreateTime">
+        <el-date-picker
+          v-model="queryParams.visitCreateTime"
+          value-format="YYYY-MM-DD HH:mm:ss"
+          type="daterange"
+          start-placeholder="开始日期"
+          end-placeholder="结束日期"
+          :default-time="[new Date('1 00:00:00'), new Date('1 23:59:59')]"
+          class="!w-220px"
+        />
+      </el-form-item>
+      <el-form-item label="统计上限" prop="pageSize">
+        <el-input-number v-model="queryParams.pageSize" :min="100" :max="2000" :step="100" />
+      </el-form-item> -->
+      <el-form-item>
+        <el-button type="primary" @click="handleQuery">
+          <Icon icon="ep:search" class="mr-5px" /> 统计
+        </el-button>
+        <!-- <el-button @click="resetQuery">
+          <Icon icon="ep:refresh" class="mr-5px" /> 重置
+        </el-button> -->
+      </el-form-item>
+    </el-form>
+    <!-- <el-alert
+      type="info"
+      :closable="false"
+      class="mt-2"
+      :title="`统计基于当前筛选条件的前 ${queryParams.pageSize} 条记录`"
+    /> -->
+  </ContentWrap>
+
+  <div v-loading="loading">
+    <ContentWrap>
+      <div class="mb-4 text-lg font-medium">售后登记统计</div>
+      <div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-4 gap-4 mb-4">
+        <SummaryCard title="登记总数" :value="registerSummary.total" icon="ep:document" icon-color="text-blue-600" icon-bg-color="bg-blue-100" />
+        <SummaryCard title="待审核" :value="registerSummary.pending" icon="ep:clock" icon-color="text-orange-600" icon-bg-color="bg-orange-100" />
+        <SummaryCard title="审核通过" :value="registerSummary.approved" icon="ep:circle-check" icon-color="text-green-600" icon-bg-color="bg-green-100" />
+        <SummaryCard title="审核驳回" :value="registerSummary.rejected" icon="ep:circle-close" icon-color="text-red-600" icon-bg-color="bg-red-100" />
+      </div>
+      <div class="grid grid-cols-1 lg:grid-cols-2 gap-4">
+        <el-card shadow="never">
+          <div class="mb-2 font-medium">售后类型分布</div>
+          <Echart :height="320" :options="registerTypeOption" />
+        </el-card>
+        <el-card shadow="never">
+          <div class="mb-2 font-medium">申请状态分布</div>
+          <Echart :height="320" :options="registerStatusOption" />
+        </el-card>
+      </div>
+    </ContentWrap>
+
+    <ContentWrap>
+      <div class="mb-4 text-lg font-medium">售后处理统计</div>
+      <div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-4 gap-4 mb-4">
+        <SummaryCard title="处理总数" :value="processSummary.total" icon="ep:setting" icon-color="text-blue-600" icon-bg-color="bg-blue-100" />
+        <SummaryCard title="处理中" :value="processSummary.processing" icon="ep:loading" icon-color="text-orange-600" icon-bg-color="bg-orange-100" />
+        <SummaryCard title="处理完成" :value="processSummary.completed" icon="ep:check" icon-color="text-green-600" icon-bg-color="bg-green-100" />
+        <SummaryCard title="处理失败" :value="processSummary.failed" icon="ep:close" icon-color="text-red-600" icon-bg-color="bg-red-100" />
+      </div>
+      <div class="grid grid-cols-1 lg:grid-cols-2 gap-4">
+        <el-card shadow="never">
+          <div class="mb-2 font-medium">处理类型分布</div>
+          <Echart :height="320" :options="processTypeOption" />
+        </el-card>
+        <el-card shadow="never">
+          <div class="mb-2 font-medium">处理状态分布</div>
+          <Echart :height="320" :options="processStatusOption" />
+        </el-card>
+      </div>
+    </ContentWrap>
+
+    <ContentWrap>
+      <div class="mb-4 text-lg font-medium">售后回访统计</div>
+      <div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-4 gap-4 mb-4">
+        <SummaryCard title="回访总数" :value="visitSummary.total" icon="ep:user" icon-color="text-blue-600" icon-bg-color="bg-blue-100" />
+        <SummaryCard title="平均评分" :value="visitSummary.avgRating" :decimals="1" icon="ep:star" icon-color="text-yellow-600" icon-bg-color="bg-yellow-100" />
+        <SummaryCard title="五星评分" :value="visitSummary.fiveStar" icon="ep:star" icon-color="text-yellow-600" icon-bg-color="bg-yellow-100" />
+        <SummaryCard title="强复购意愿" :value="visitSummary.highRepurchase" icon="ep:promotion" icon-color="text-green-600" icon-bg-color="bg-green-100" />
+      </div>
+      <div class="grid grid-cols-1 lg:grid-cols-2 gap-4">
+        <el-card shadow="never">
+          <div class="mb-2 font-medium">评分分布</div>
+          <Echart :height="320" :options="visitRatingOption" />
+        </el-card>
+        <el-card shadow="never">
+          <div class="mb-2 font-medium">复购意愿分布</div>
+          <Echart :height="320" :options="visitRepurchaseOption" />
+        </el-card>
+      </div>
+    </ContentWrap>
+  </div>
+</template>
+
+<script setup lang="ts">
+import { EChartsOption } from 'echarts'
+import SummaryCard from '@/components/SummaryCard/index.vue'
+import { Echart } from '@/components/Echart'
+import {
+  AfterSaleAnalysisApi,
+  DistItem,
+  ProcessSummary,
+  RegisterSummary,
+  VisitSummary
+} from '@/api/erp/aftersale/aftersaleanalysis'
+
+defineOptions({ name: 'AfterSaleAnalysis' })
+
+const loading = ref(false)
+const queryFormRef = ref()
+const queryParams = reactive({
+  registerCreateTime: [],
+  processFinishTime: [],
+  visitCreateTime: [],
+  pageSize: 500
+})
+
+const registerSummary = reactive<RegisterSummary>({
+  total: 0,
+  pending: 0,
+  approved: 0,
+  rejected: 0
+})
+const processSummary = reactive<ProcessSummary>({
+  total: 0,
+  processing: 0,
+  completed: 0,
+  failed: 0
+})
+const visitSummary = reactive<VisitSummary>({
+  total: 0,
+  avgRating: 0,
+  fiveStar: 0,
+  highRepurchase: 0
+})
+
+const registerTypeDist = ref<DistItem[]>([])
+const registerStatusDist = ref<DistItem[]>([])
+const processTypeDist = ref<DistItem[]>([])
+const processStatusDist = ref<DistItem[]>([])
+const visitRatingDist = ref<DistItem[]>([])
+const visitRepurchaseDist = ref<DistItem[]>([])
+
+const buildPieOption = (data: { name: string; value: number }[]): EChartsOption => ({
+  tooltip: { trigger: 'item' },
+  legend: { bottom: 0 },
+  series: [
+    {
+      type: 'pie',
+      radius: ['35%', '60%'],
+      data,
+      label: { formatter: '{b}: {c}' }
+    }
+  ]
+})
+
+const buildBarOption = (labels: string[], data: number[]): EChartsOption => ({
+  tooltip: { trigger: 'axis', axisPointer: { type: 'shadow' } },
+  grid: { left: 20, right: 20, bottom: 20, containLabel: true },
+  xAxis: { type: 'category', data: labels },
+  yAxis: { type: 'value', minInterval: 1 },
+  series: [{ type: 'bar', data, barWidth: '45%' }]
+})
+
+const registerTypeOption = computed(() => buildPieOption(registerTypeDist.value))
+const registerStatusOption = computed(() =>
+  buildBarOption(
+    registerStatusDist.value.map((item) => item.name),
+    registerStatusDist.value.map((item) => item.value)
+  )
+)
+const processTypeOption = computed(() =>
+  buildBarOption(
+    processTypeDist.value.map((item) => item.name),
+    processTypeDist.value.map((item) => item.value)
+  )
+)
+const processStatusOption = computed(() => buildPieOption(processStatusDist.value))
+const visitRatingOption = computed(() =>
+  buildBarOption(
+    visitRatingDist.value.map((item) => item.name),
+    visitRatingDist.value.map((item) => item.value)
+  )
+)
+const visitRepurchaseOption = computed(() => buildPieOption(visitRepurchaseDist.value))
+
+const resetSummary = () => {
+  Object.assign(registerSummary, { total: 0, pending: 0, approved: 0, rejected: 0 })
+  Object.assign(processSummary, { total: 0, processing: 0, completed: 0, failed: 0 })
+  Object.assign(visitSummary, { total: 0, avgRating: 0, fiveStar: 0, highRepurchase: 0 })
+  registerTypeDist.value = []
+  registerStatusDist.value = []
+  processTypeDist.value = []
+  processStatusDist.value = []
+  visitRatingDist.value = []
+  visitRepurchaseDist.value = []
+}
+
+const loadData = async () => {
+  loading.value = true
+  try {
+    resetSummary()
+    const res = await AfterSaleAnalysisApi.getAnalysis({
+      registerCreateTime: queryParams.registerCreateTime,
+      processFinishTime: queryParams.processFinishTime,
+      visitCreateTime: queryParams.visitCreateTime,
+      pageSize: queryParams.pageSize
+    })
+
+    const data = (res as any).data ?? res
+
+    Object.assign(registerSummary, data.registerSummary || {})
+    Object.assign(processSummary, data.processSummary || {})
+    Object.assign(visitSummary, data.visitSummary || {})
+
+    registerTypeDist.value = data.registerTypeDist || []
+    registerStatusDist.value = data.registerStatusDist || []
+    processTypeDist.value = data.processTypeDist || []
+    processStatusDist.value = data.processStatusDist || []
+    visitRatingDist.value = data.visitRatingDist || []
+    visitRepurchaseDist.value = data.visitRepurchaseDist || []
+  } finally {
+    loading.value = false
+  }
+}
+
+const handleQuery = () => {
+  loadData()
+}
+
+const resetQuery = () => {
+  queryFormRef.value?.resetFields()
+  queryParams.pageSize = 500
+  loadData()
+}
+
+onMounted(() => {
+  loadData()
+})
+</script>
diff --git a/src/views/erp/aftersale/aftersaleprocess/AfterSaleProcessForm.vue b/src/views/erp/aftersale/aftersaleprocess/AfterSaleProcessForm.vue
new file mode 100644
index 0000000..a038425
--- /dev/null
+++ b/src/views/erp/aftersale/aftersaleprocess/AfterSaleProcessForm.vue
@@ -0,0 +1,407 @@
+<template>
+  <Dialog :title="dialogTitle" v-model="dialogVisible">
+    <el-form
+      ref="formRef"
+      :model="formData"
+      :rules="formRules"
+      label-width="100px"
+      v-loading="formLoading"
+    >
+      <el-form-item label="售后登记" prop="afterSaleId">
+        <el-input
+          v-model="selectedRegisterLabel"
+          placeholder="请选择已审核通过的售后登记"
+          readonly
+          @click="openRegisterSelector"
+          style="cursor: pointer"
+        >
+          <template #append>
+            <el-button :icon="Search" @click="openRegisterSelector" />
+          </template>
+        </el-input>
+      </el-form-item>
+      <el-form-item label="处理类型" prop="processType">
+        <el-select v-model="formData.processType" placeholder="请选择处理类型" filterable>
+          <el-option
+            v-for="item in processTypeOptions"
+            :key="item.value"
+            :label="item.label"
+            :value="item.value"
+          />
+        </el-select>
+      </el-form-item>
+      <el-form-item label="处理数量" prop="processCount">
+        <el-input-number v-model="formData.processCount" :min="0" class="!w-full" />
+      </el-form-item>
+      <el-form-item label="处理结果" prop="processResult">
+        <el-input v-model="formData.processResult" placeholder="请输入处理结果" />
+      </el-form-item>
+      <el-form-item label="处理凭证" prop="processEvidence">
+        <UploadImgs v-model="processEvidenceList" :limit="5" />
+      </el-form-item>
+      <el-form-item label="业务订单" prop="relatedOrderId">
+        <el-input v-model="formData.relatedOrderId" placeholder="请输入业务订单" />
+      </el-form-item>
+      <el-form-item label="处理人" prop="processUser">
+        <el-input v-model="formData.processUser" placeholder="请输入处理人" />
+      </el-form-item>
+      <el-form-item label="时间" prop="processTime">
+        <el-date-picker
+          v-model="formData.processTime as any"
+          type="datetime"
+          value-format="YYYY-MM-DD HH:mm:ss"
+          placeholder="选择时间"
+        />
+      </el-form-item>
+      <el-form-item v-if="formData.processStatus === 2" label="处理完成时间" prop="finishTime">
+        <el-date-picker
+          v-model="formData.finishTime as any"
+          type="datetime"
+          value-format="YYYY-MM-DD HH:mm:ss"
+          placeholder="选择处理完成时间"
+        />
+      </el-form-item>
+      <el-form-item label="评价" prop="userRating">
+        <el-rate
+          v-model="formData.userRating"
+          :max="10"
+          class="!w-full"
+        />
+      </el-form-item>
+    </el-form>
+    <template #footer>
+      <el-button @click="submitForm" type="primary" :disabled="formLoading">确 定</el-button>
+      <el-button @click="dialogVisible = false">取 消</el-button>
+    </template>
+  </Dialog>
+
+  <!-- 售后登记选择弹窗 -->
+  <Dialog v-model="registerSelectorVisible" title="选择售后登记" width="70%" :appendToBody="true">
+    <ContentWrap>
+      <el-form
+        ref="registerQueryFormRef"
+        :inline="true"
+        :model="registerQueryParams"
+        class="-mb-15px"
+        label-width="100px"
+      >
+        <el-form-item label="售后类型" prop="afterSaleType">
+          <el-select
+            v-model="registerQueryParams.afterSaleType"
+            placeholder="请选择售后类型"
+            clearable
+            class="!w-200px"
+          >
+            <el-option
+              v-for="item in afterSaleTypeOptions"
+              :key="item.value"
+              :label="item.label"
+              :value="item.value"
+            />
+          </el-select>
+        </el-form-item>
+        <el-form-item label="销售订单ID" prop="orderId">
+          <el-input
+            v-model="registerQueryParams.orderId"
+            class="!w-200px"
+            clearable
+            placeholder="请输入销售订单ID"
+            @keyup.enter="handleRegisterQuery"
+          />
+        </el-form-item>
+        <el-form-item>
+          <el-button @click="handleRegisterQuery">
+            <Icon class="mr-5px" icon="ep:search" />
+            搜索
+          </el-button>
+          <el-button @click="resetRegisterQuery">
+            <Icon class="mr-5px" icon="ep:refresh" />
+            重置
+          </el-button>
+        </el-form-item>
+      </el-form>
+      <el-table v-loading="registerLoading" :data="registerList" show-overflow-tooltip>
+        <el-table-column label="#" width="55">
+          <template #default="{ row }">
+            <el-radio :value="row.id" v-model="selectedRegisterId" @change="handleRegisterSelected(row)">
+              &nbsp;
+            </el-radio>
+          </template>
+        </el-table-column>
+        <el-table-column label="登记ID" align="center" prop="id" width="100" />
+        <el-table-column label="销售订单ID" align="center" prop="orderId" width="120" />
+        <el-table-column label="售后类型" align="center" prop="afterSaleType" width="120">
+          <template #default="{ row }">
+            {{ formatAfterSaleType(row.afterSaleType) }}
+          </template>
+        </el-table-column>
+        <el-table-column label="申请原因" align="center" prop="applyReason" min-width="150" />
+        <el-table-column label="申请人" align="center" prop="applicant" width="100" />
+        <el-table-column
+          label="创建时间"
+          align="center"
+          prop="createTime"
+          :formatter="dateFormatter"
+          width="160px"
+        />
+      </el-table>
+      <Pagination
+        v-model:limit="registerQueryParams.pageSize"
+        v-model:page="registerQueryParams.pageNo"
+        :total="registerTotal"
+        @pagination="getRegisterList"
+      />
+    </ContentWrap>
+  </Dialog>
+</template>
+<script setup lang="ts">
+import { Search } from '@element-plus/icons-vue'
+import dayjs from 'dayjs'
+import { dateFormatter } from '@/utils/formatTime'
+import { AfterSaleProcessApi, AfterSaleProcess } from '@/api/erp/aftersale/aftersaleprocess'
+import { AfterSaleRegisterApi, AfterSaleRegister } from '@/api/erp/aftersale/aftersaleregister'
+import { useUserStoreWithOut } from '@/store/modules/user'
+
+/** ERP 售后处理 表单 */
+defineOptions({ name: 'AfterSaleProcessForm' })
+
+const processTypeOptions = [
+  { label: '退货入库', value: 1 },
+  { label: '换货出库', value: 2 },
+  { label: '维修处理', value: 3 },
+  { label: '退款处理', value: 4 },
+  { label: '取消处理', value: 5 },
+  { label: '其他', value: 6 }
+]
+
+const processStatusOptions = [
+  { label: '退换货', value: 1 },
+  { label: '维修申请', value: 2 },
+  { label: '售后评价', value: 3 }
+]
+
+const processEvidenceList = ref<string[]>([])
+
+// 售后登记选择器相关
+const registerSelectorVisible = ref(false)
+const selectedRegisterId = ref<number>()
+const selectedRegisterLabel = ref<string>('')
+const registerLoading = ref(false)
+const registerList = ref<AfterSaleRegister[]>([])
+const registerTotal = ref(0)
+const registerQueryParams = ref({
+  pageNo: 1,
+  pageSize: 10,
+  applyStatus: 2, // 仅已审核通过
+  afterSaleType: undefined,
+  orderId: undefined
+})
+const registerQueryFormRef = ref()
+
+const afterSaleTypeOptions = [
+  { label: '退货', value: 1 },
+  { label: '换货', value: 2 },
+  { label: '维修', value: 3 },
+  { label: '退款', value: 4 }
+]
+
+/** 打开售后登记选择器 */
+const openRegisterSelector = () => {
+  registerSelectorVisible.value = true
+  registerQueryParams.value = {
+    pageNo: 1,
+    pageSize: 10,
+    applyStatus: 2,
+    afterSaleType: undefined,
+    orderId: undefined
+  }
+  getRegisterList()
+}
+
+/** 查询售后登记列表 */
+const getRegisterList = async () => {
+  registerLoading.value = true
+  try {
+    const data = await AfterSaleRegisterApi.getAfterSaleRegisterPage(registerQueryParams.value)
+    registerList.value = data.list
+    registerTotal.value = data.total
+  } finally {
+    registerLoading.value = false
+  }
+}
+
+/** 搜索售后登记 */
+const handleRegisterQuery = () => {
+  registerQueryParams.value.pageNo = 1
+  getRegisterList()
+}
+
+/** 重置售后登记查询 */
+const resetRegisterQuery = () => {
+  registerQueryParams.value = {
+    pageNo: 1,
+    pageSize: 10,
+    applyStatus: 2,
+    afterSaleType: undefined,
+    orderId: undefined
+  }
+  getRegisterList()
+}
+
+/** 选中售后登记 */
+const handleRegisterSelected = (row: AfterSaleRegister) => {
+  formData.value.afterSaleId = row.id
+  selectedRegisterLabel.value = `登记 #${row.id}（订单 ${row.orderId || '-'}）`
+  selectedRegisterId.value = row.id
+  registerSelectorVisible.value = false
+}
+
+/** 格式化售后类型 */
+const formatAfterSaleType = (value?: number) => {
+  if (!value) return '-'
+  const match = afterSaleTypeOptions.find(item => item.value === value)
+  return match?.label || String(value)
+}
+
+const { t } = useI18n() // 国际化
+const message = useMessage() // 消息弹窗
+const userStore = useUserStoreWithOut()
+const currentUserNickname = computed(() => userStore.getUser?.nickname || '')
+const nowString = () => dayjs().format('YYYY-MM-DD HH:mm:ss')
+
+const dialogVisible = ref(false) // 弹窗的是否展示
+const dialogTitle = ref('') // 弹窗的标题
+const formLoading = ref(false) // 表单的加载中：1）修改时的数据加载；2）提交的按钮禁用
+const formType = ref('') // 表单的类型：create - 新增；update - 修改
+const formData = ref<Partial<AfterSaleProcess>>({
+  id: undefined,
+  afterSaleId: undefined,
+  processType: undefined,
+  processCount: undefined,
+  processResult: undefined,
+  processEvidence: '',
+  relatedOrderId: undefined,
+  processStatus: undefined,
+  processFailReason: undefined,
+  processUser: undefined,
+  processTime: undefined,
+  finishTime: undefined,
+  userRating: undefined
+})
+const formRules = reactive({
+  afterSaleId: [{ required: true, message: '售后登记不能为空', trigger: 'change' }],
+  processType: [{ required: true, message: '处理类型不能为空', trigger: 'change' }],
+  processResult: [{ required: true, message: '处理结果不能为空', trigger: 'blur' }]
+})
+const formRef = ref() // 表单 Ref
+
+// 同步处理凭证列表和表单数据
+watch(
+  () => formData.value.processEvidence,
+  (newVal: string) => {
+    processEvidenceList.value = newVal ? newVal.split(',').filter(url => url.trim()) : []
+  },
+  { immediate: true }
+)
+
+watch(
+  processEvidenceList,
+  (newList: string[]) => {
+    formData.value.processEvidence = newList?.length ? newList.join(',') : ''
+  },
+  { deep: true }
+)
+
+/** 打开弹窗 */
+const open = async (type: string, id?: number) => {
+  dialogVisible.value = true
+  dialogTitle.value = t('action.' + type)
+  formType.value = type
+  resetForm()
+  // 修改时，设置数据
+  if (id) {
+    formLoading.value = true
+    try {
+      formData.value = await AfterSaleProcessApi.getAfterSaleProcess(id)
+      // 如果有售后登记ID，获取登记信息显示
+      if (formData.value.afterSaleId) {
+        const register = await AfterSaleRegisterApi.getAfterSaleRegister(formData.value.afterSaleId)
+        selectedRegisterLabel.value = `登记 #${register.id}（订单 ${register.orderId || '-'}）`
+        selectedRegisterId.value = register.id
+      }
+      ensureDefaultsForExisting()
+    } finally {
+      formLoading.value = false
+    }
+  }
+}
+defineExpose({ open }) // 提供 open 方法，用于打开弹窗
+
+/** 提交表单 */
+const emit = defineEmits(['success']) // 定义 success 事件，用于操作成功后的回调
+const submitForm = async () => {
+  // 校验表单
+  await formRef.value.validate()
+  // 提交请求
+  formLoading.value = true
+  try {
+    let data = formData.value as unknown as AfterSaleProcess
+
+    // 如果上传了处理凭证，自动设置为处理完成状态
+    if (data.processEvidence && data.processEvidence.trim() !== '') {
+      data = {
+        ...data,
+        processStatus: 2, // 处理完成
+        finishTime: nowString()
+      }
+    }
+
+    if (formType.value === 'create') {
+      await AfterSaleProcessApi.createAfterSaleProcess(data)
+      message.success(t('common.createSuccess'))
+    } else {
+      await AfterSaleProcessApi.updateAfterSaleProcess(data)
+      message.success(t('common.updateSuccess'))
+    }
+    dialogVisible.value = false
+    // 发送操作成功的事件
+    emit('success')
+  } finally {
+    formLoading.value = false
+  }
+}
+
+/** 重置表单 */
+const resetForm = () => {
+  formData.value = {
+    id: undefined,
+    afterSaleId: undefined,
+    processType: undefined,
+    processCount: undefined,
+    processResult: undefined,
+    processEvidence: '',
+    relatedOrderId: undefined,
+    processStatus: 1, // 新增时默认为处理中状态
+    processFailReason: undefined,
+    processUser: currentUserNickname.value || undefined,
+    processTime: nowString(),
+    finishTime: undefined,
+    userRating: undefined
+  }
+  selectedRegisterLabel.value = ''
+  selectedRegisterId.value = undefined
+  formRef.value?.resetFields()
+}
+
+const ensureDefaultsForExisting = () => {
+  if (!formData.value.processUser) {
+    formData.value.processUser = currentUserNickname.value || undefined
+  }
+  if (!formData.value.processTime) {
+    formData.value.processTime = nowString()
+  }
+  if (formData.value.processStatus === 2 && !formData.value.finishTime) {
+    formData.value.finishTime = nowString()
+  }
+}
+</script>
diff --git a/src/views/erp/aftersale/aftersaleprocess/index.vue b/src/views/erp/aftersale/aftersaleprocess/index.vue
new file mode 100644
index 0000000..cf3a6e3
--- /dev/null
+++ b/src/views/erp/aftersale/aftersaleprocess/index.vue
@@ -0,0 +1,405 @@
+<template>
+  <ContentWrap>
+    <!-- 搜索工作栏 -->
+    <el-form
+      class="-mb-15px"
+      :model="queryParams"
+      ref="queryFormRef"
+      :inline="true"
+      label-width="120px"
+    >
+      <el-form-item label="售后登记号" prop="afterSaleId">
+        <el-input
+          v-model="queryParams.afterSaleId"
+          placeholder="请输入售后登记号"
+          clearable
+          @keyup.enter="handleQuery"
+          class="!w-240px"
+        />
+      </el-form-item>
+      <el-form-item label="处理类型" prop="processType">
+        <el-select
+          v-model="queryParams.processType"
+          placeholder="请选择处理类型"
+          clearable
+          filterable
+          class="!w-240px"
+        >
+          <el-option
+            v-for="item in processTypeOptions"
+            :key="item.value"
+            :label="item.label"
+            :value="item.value"
+          />
+        </el-select>
+      </el-form-item>
+      <el-form-item label="处理结果" prop="processResult">
+        <el-input
+          v-model="queryParams.processResult"
+          placeholder="请输入处理结果"
+          clearable
+          @keyup.enter="handleQuery"
+          class="!w-240px"
+        />
+      </el-form-item>
+      <el-form-item label="处理状态" prop="processStatus">
+        <el-select
+          v-model="queryParams.processStatus"
+          placeholder="请选择处理状态"
+          clearable
+          filterable
+          class="!w-240px"
+        >
+          <el-option
+            v-for="item in processStatusOptions"
+            :key="item.value"
+            :label="item.label"
+            :value="item.value"
+          />
+        </el-select>
+      </el-form-item>
+      <el-form-item label="处理人" prop="processUser">
+        <el-input
+          v-model="queryParams.processUser"
+          placeholder="请输入处理人"
+          clearable
+          @keyup.enter="handleQuery"
+          class="!w-240px"
+        />
+      </el-form-item>
+      <el-form-item label="处理完成时间" prop="finishTime">
+        <el-date-picker
+          v-model="queryParams.finishTime"
+          value-format="YYYY-MM-DD HH:mm:ss"
+          type="daterange"
+          start-placeholder="开始日期"
+          end-placeholder="结束日期"
+          :default-time="[new Date('1 00:00:00'), new Date('1 23:59:59')]"
+          class="!w-220px"
+        />
+      </el-form-item>
+      <el-form-item>
+        <el-button @click="handleQuery"><Icon icon="ep:search" class="mr-5px" /> 搜索</el-button>
+        <el-button @click="resetQuery"><Icon icon="ep:refresh" class="mr-5px" /> 重置</el-button>
+        <el-button
+          type="primary"
+          plain
+          @click="openForm('create')"
+          v-hasPermi="['erp:after-sale-process:create']"
+        >
+          <Icon icon="ep:plus" class="mr-5px" /> 新增
+        </el-button>
+        <el-button
+          type="success"
+          plain
+          @click="handleExport"
+          :loading="exportLoading"
+          v-hasPermi="['erp:after-sale-process:export']"
+        >
+          <Icon icon="ep:download" class="mr-5px" /> 导出
+        </el-button>
+        <el-button
+            type="danger"
+            plain
+            :disabled="isEmpty(checkedIds)"
+            @click="handleDeleteBatch"
+            v-hasPermi="['erp:after-sale-process:delete']"
+        >
+          <Icon icon="ep:delete" class="mr-5px" /> 批量删除
+        </el-button>
+      </el-form-item>
+    </el-form>
+  </ContentWrap>
+
+  <!-- 列表 -->
+  <ContentWrap>
+    <el-table
+        row-key="id"
+        v-loading="loading"
+        :data="list"
+        :stripe="true"
+        :show-overflow-tooltip="true"
+        @selection-change="handleRowCheckboxChange"
+    >
+    <el-table-column type="selection" width="55" />
+      <el-table-column label="序号" align="center" type="index" width="80" />
+      <el-table-column
+        label="处理类型"
+        align="center"
+        prop="processType"
+        :formatter="formatProcessType"
+      />
+      <el-table-column
+        label="处理状态"
+        align="center"
+        prop="processStatus"
+        :formatter="formatProcessStatus"
+      />
+      <el-table-column label="处理人" align="center" prop="processUser" />
+      <el-table-column label="用户评价" align="center" prop="userRating">
+        <template #default="scope">
+          <el-tooltip :content="`${scope.row.userRating || 0} 分`" placement="top">
+            <el-icon size="20" :style="{ color: getRatingColor(scope.row.userRating) }">
+              <Star />
+            </el-icon>
+          </el-tooltip>
+        </template>
+      </el-table-column>
+      <el-table-column
+        label="创建时间"
+        align="center"
+        prop="createTime"
+        :formatter="dateFormatter"
+        width="180px"
+      />
+      <el-table-column label="操作" align="center" min-width="200px">
+        <template #default="scope">
+          <el-button link type="primary" @click="openDetail(scope.row)">详情</el-button>
+          <el-button
+            link
+            type="primary"
+            @click="openForm('update', scope.row.id)"
+            v-hasPermi="['erp:after-sale-process:update']"
+          >
+            编辑
+          </el-button>
+          <el-button
+            link
+            type="success"
+            @click="handleProcessComplete(scope.row)"
+            v-if="scope.row.processStatus === 1"
+            v-hasPermi="['erp:after-sale-process:update']"
+          >
+            处理完成
+          </el-button>
+          <el-button
+            link
+            type="danger"
+            @click="handleDelete(scope.row.id)"
+            v-hasPermi="['erp:after-sale-process:delete']"
+          >
+            删除
+          </el-button>
+        </template>
+      </el-table-column>
+    </el-table>
+    <!-- 分页 -->
+    <Pagination
+      :total="total"
+      v-model:page="queryParams.pageNo"
+      v-model:limit="queryParams.pageSize"
+      @pagination="getList"
+    />
+  </ContentWrap>
+
+  <!-- 表单弹窗：添加/修改 -->
+  <AfterSaleProcessForm ref="formRef" @success="getList" />
+
+  <!-- 详情弹窗 -->
+  <el-dialog v-model="detailVisible" title="售后处理详情" width="560px">
+    <el-descriptions v-if="detailRow" :column="2" border>
+      <el-descriptions-item label="售后登记号">{{ detailRow.afterSaleId }}</el-descriptions-item>
+      <el-descriptions-item label="处理类型">{{ formatProcessType(detailRow, null as any, detailRow.processType as any) }}</el-descriptions-item>
+      <el-descriptions-item label="处理数量">{{ detailRow.processCount ?? '-' }}</el-descriptions-item>
+      <el-descriptions-item label="业务订单号">{{ detailRow.relatedOrderId ?? '-' }}</el-descriptions-item>
+      <el-descriptions-item label="处理结果">{{ detailRow.processResult ?? '-' }}</el-descriptions-item>
+      <el-descriptions-item label="失败原因">{{ detailRow.processFailReason ?? '-' }}</el-descriptions-item>
+      <el-descriptions-item label="处理状态">{{ formatProcessStatus(detailRow, null as any, detailRow.processStatus as any) }}</el-descriptions-item>
+      <el-descriptions-item label="处理人">{{ detailRow.processUser ?? '-' }}</el-descriptions-item>
+      <el-descriptions-item label="处理时间">{{ dateFormatter(detailRow, null as any, detailRow.processTime as any) }}</el-descriptions-item>
+      <el-descriptions-item label="处理完成时间">{{ dateFormatter(detailRow, null as any, detailRow.finishTime as any) }}</el-descriptions-item>
+      <el-descriptions-item label="用户评价">
+        <el-tooltip :content="`${detailRow.userRating || 0} 分`" placement="top">
+          <el-icon size="20" :style="{ color: getRatingColor(detailRow.userRating) }">
+            <Star />
+          </el-icon>
+        </el-tooltip>
+      </el-descriptions-item>
+      <el-descriptions-item label="创建时间">{{ dateFormatter(detailRow, null as any, (detailRow as any).createTime) }}</el-descriptions-item>
+    </el-descriptions>
+    <template #footer>
+      <el-button @click="detailVisible = false">关闭</el-button>
+    </template>
+  </el-dialog>
+</template>
+
+<script setup lang="ts">
+import dayjs from 'dayjs'
+import { isEmpty } from '@/utils/is'
+import { dateFormatter } from '@/utils/formatTime'
+import download from '@/utils/download'
+import { AfterSaleProcessApi, AfterSaleProcess } from '@/api/erp/aftersale/aftersaleprocess'
+import { useUserStoreWithOut } from '@/store/modules/user'
+import AfterSaleProcessForm from './AfterSaleProcessForm.vue'
+import { Star } from '@element-plus/icons-vue'
+
+const processTypeOptions = [
+  { label: '退货入库', value: 1 },
+  { label: '换货出库', value: 2 },
+  { label: '维修处理', value: 3 },
+  { label: '退款处理', value: 4 },
+  { label: '取消处理', value: 5 },
+  { label: '其他', value: 6 }
+]
+
+const processStatusOptions = [
+  { label: '处理中', value: 1 },
+  { label: '处理完成', value: 2 },
+  { label: '处理失败', value: 3 }
+]
+
+const optionLabel = (options: { label: string; value: number }[], value?: number | string) => {
+  if (value === undefined || value === null || value === '') return '-'
+  const match = options.find((item) => item.value === value || item.value === Number(value))
+  return match?.label ?? String(value)
+}
+
+const formatProcessType = (_row: AfterSaleProcess, _column: any, value: number) =>
+  optionLabel(processTypeOptions, value)
+const formatProcessStatus = (_row: AfterSaleProcess, _column: any, value: number) =>
+  optionLabel(processStatusOptions, value)
+
+/** ERP 售后处理 列表 */
+defineOptions({ name: 'AfterSaleProcess' })
+
+const message = useMessage() // 消息弹窗
+const { t } = useI18n() // 国际化
+const userStore = useUserStoreWithOut()
+
+const loading = ref(true) // 列表的加载中
+const list = ref<AfterSaleProcess[]>([]) // 列表的数据
+const total = ref(0) // 列表的总页数
+const queryParams = reactive({
+  pageNo: 1,
+  pageSize: 10,
+  afterSaleId: undefined,
+  processType: undefined,
+  processCount: undefined,
+  processResult: undefined,
+  processEvidence: undefined,
+  relatedOrderId: undefined,
+  processStatus: undefined,
+  processFailReason: undefined,
+  processUser: undefined,
+  processTime: [],
+  finishTime: [],
+  createTime: [],
+  userRating: undefined
+})
+const queryFormRef = ref() // 搜索的表单
+const exportLoading = ref(false) // 导出的加载中
+
+/** 查询列表 */
+const getList = async () => {
+  loading.value = true
+  try {
+    const data = await AfterSaleProcessApi.getAfterSaleProcessPage(queryParams)
+    list.value = data.list
+    total.value = data.total
+  } finally {
+    loading.value = false
+  }
+}
+
+/** 搜索按钮操作 */
+const handleQuery = () => {
+  queryParams.pageNo = 1
+  getList()
+}
+
+/** 重置按钮操作 */
+const resetQuery = () => {
+  queryFormRef.value.resetFields()
+  handleQuery()
+}
+
+/** 添加/修改操作 */
+const formRef = ref()
+const openForm = (type: string, id?: number) => {
+  formRef.value.open(type, id)
+}
+
+/** 删除按钮操作 */
+const handleDelete = async (id: number) => {
+  try {
+    // 删除的二次确认
+    await message.delConfirm()
+    // 发起删除
+    await AfterSaleProcessApi.deleteAfterSaleProcess(id)
+    message.success(t('common.delSuccess'))
+    // 刷新列表
+    await getList()
+  } catch {}
+}
+
+/** 处理完成操作 */
+const handleProcessComplete = async (row: AfterSaleProcess) => {
+  try {
+    // 处理完成的二次确认
+    await message.confirm('确认处理完成吗？')
+    // 更新状态为处理完成
+    const updateData = {
+      ...row,
+      processStatus: 2,
+      processUser: userStore.getUser?.nickname || row.processUser,
+      finishTime: dayjs().format('YYYY-MM-DD HH:mm:ss')
+    }
+    await AfterSaleProcessApi.updateAfterSaleProcess(updateData)
+    message.success('处理完成')
+    // 刷新列表
+    await getList()
+  } catch {}
+}
+
+/** 批量删除ERP 售后处理 */
+const handleDeleteBatch = async () => {
+  try {
+    // 删除的二次确认
+    await message.delConfirm()
+    await AfterSaleProcessApi.deleteAfterSaleProcessList(checkedIds.value);
+    message.success(t('common.delSuccess'))
+    await getList();
+  } catch {}
+}
+
+const checkedIds = ref<number[]>([])
+const handleRowCheckboxChange = (records: AfterSaleProcess[]) => {
+  checkedIds.value = records.map((item) => item.id);
+}
+
+const detailVisible = ref(false)
+const detailRow = ref<AfterSaleProcess | null>(null)
+const openDetail = (row: AfterSaleProcess) => {
+  detailRow.value = row
+  detailVisible.value = true
+}
+
+/** 导出按钮操作 */
+const handleExport = async () => {
+  try {
+    // 导出的二次确认
+    await message.exportConfirm()
+    // 发起导出
+    exportLoading.value = true
+    const data = await AfterSaleProcessApi.exportAfterSaleProcess(queryParams)
+    download.excel(data, 'ERP 售后处理.xls')
+  } catch {
+  } finally {
+    exportLoading.value = false
+  }
+}
+
+/** 根据评分获取颜色 */
+const getRatingColor = (rating?: number) => {
+  if (!rating || rating === 0) return '#cccccc' // 灰色表示无评价
+  if (rating < 4) return '#ff4d4f' // 红色表示差评
+  if (rating < 7) return '#ffa940' // 橙色表示一般
+  if (rating < 9) return '#52c41a' // 绿色表示好评
+  return '#1890ff' // 蓝色表示优秀
+}
+
+/** 初始化 **/
+onMounted(() => {
+  getList()
+})
+</script>
diff --git a/src/views/erp/aftersale/aftersaleregister/AfterSaleRegisterForm.vue b/src/views/erp/aftersale/aftersaleregister/AfterSaleRegisterForm.vue
new file mode 100644
index 0000000..29367ae
--- /dev/null
+++ b/src/views/erp/aftersale/aftersaleregister/AfterSaleRegisterForm.vue
@@ -0,0 +1,307 @@
+<template>
+  <Dialog :title="dialogTitle" v-model="dialogVisible">
+    <el-form
+      ref="formRef"
+      :model="formData"
+      :rules="formRules"
+      label-width="100px"
+      v-loading="formLoading"
+    >
+      <el-form-item label="销售订单" prop="orderId">
+        <el-input
+          v-model="selectedOrderNo"
+          placeholder="请选择销售订单"
+          readonly
+          @click="openOrderSelector"
+          style="cursor: pointer"
+        >
+          <template #append>
+            <el-button :icon="Search" @click="openOrderSelector" />
+          </template>
+        </el-input>
+      </el-form-item>
+      <el-form-item label="售后类型" prop="afterSaleType">
+        <el-select v-model="formData.afterSaleType" placeholder="请选择售后类型" filterable>
+          <el-option
+            v-for="item in afterSaleTypeOptions"
+            :key="item.value"
+            :label="item.label"
+            :value="item.value"
+          />
+        </el-select>
+      </el-form-item>
+      <el-form-item label="申请原因" prop="applyReason">
+        <el-input v-model="formData.applyReason" placeholder="请输入申请原因" />
+      </el-form-item>
+      <el-form-item label="联系人" prop="contactName">
+        <el-input v-model="formData.contactName" placeholder="请输入联系人" />
+      </el-form-item>
+      <el-form-item label="联系电话" prop="contactPhone">
+        <el-input v-model="formData.contactPhone" placeholder="请输入联系电话" maxlength="20" />
+      </el-form-item>
+      <el-form-item label="申请人" prop="applicant">
+        <el-input v-model="formData.applicant" placeholder="请输入申请人" />
+      </el-form-item>
+    </el-form>
+    <template #footer>
+      <el-button @click="submitForm" type="primary" :disabled="formLoading">确 定</el-button>
+      <el-button @click="dialogVisible = false">取 消</el-button>
+    </template>
+  </Dialog>
+
+  <!-- 销售订单选择弹窗 -->
+  <Dialog v-model="orderSelectorVisible" title="选择销售订单" width="70%" :appendToBody="true">
+    <ContentWrap>
+      <el-form
+        ref="orderQueryFormRef"
+        :inline="true"
+        :model="orderQueryParams"
+        class="-mb-15px"
+        label-width="100px"
+      >
+        <el-form-item label="订单单号" prop="no">
+          <el-input
+            v-model="orderQueryParams.no"
+            class="!w-200px"
+            clearable
+            placeholder="请输入订单单号"
+            @keyup.enter="handleOrderQuery"
+          />
+        </el-form-item>
+        <el-form-item>
+          <el-button @click="handleOrderQuery">
+            <Icon class="mr-5px" icon="ep:search" />
+            搜索
+          </el-button>
+          <el-button @click="resetOrderQuery">
+            <Icon class="mr-5px" icon="ep:refresh" />
+            重置
+          </el-button>
+        </el-form-item>
+      </el-form>
+      <el-table v-loading="orderLoading" :data="orderList" show-overflow-tooltip>
+        <el-table-column label="#" width="55">
+          <template #default="{ row }">
+            <el-radio :value="row.id" v-model="selectedOrderId" @change="handleOrderSelected(row)">
+              &nbsp;
+            </el-radio>
+          </template>
+        </el-table-column>
+        <el-table-column label="订单单号" align="center" prop="no" min-width="140" />
+        <el-table-column label="客户" align="center" prop="customerName" min-width="120" />
+        <el-table-column
+          label="订单时间"
+          align="center"
+          prop="orderTime"
+          :formatter="dateFormatter"
+          width="160px"
+        />
+      </el-table>
+      <Pagination
+        v-model:limit="orderQueryParams.pageSize"
+        v-model:page="orderQueryParams.pageNo"
+        :total="orderTotal"
+        @pagination="getOrderList"
+      />
+    </ContentWrap>
+  </Dialog>
+</template>
+<script setup lang="ts">
+import { Search } from '@element-plus/icons-vue'
+import dayjs from 'dayjs'
+import { dateFormatter } from '@/utils/formatTime'
+import { AfterSaleRegisterApi, AfterSaleRegister } from '@/api/erp/aftersale/aftersaleregister'
+import { SaleOrderApi, SaleOrderVO } from '@/api/erp/sale/order'
+import { useUserStoreWithOut } from '@/store/modules/user'
+
+/** ERP 售后登记 表单 */
+defineOptions({ name: 'AfterSaleRegisterForm' })
+
+const afterSaleTypeOptions = [
+  { label: '退货', value: 1 },
+  { label: '换货', value: 2 },
+  { label: '维修', value: 3 },
+  { label: '退款', value: 4 }
+]
+
+const applyStatusOptions = [
+  { label: '待审核', value: 1 },
+  { label: '审核通过', value: 2 },
+  { label: '审核驳回', value: 3 },
+  { label: '已取消', value: 4 }
+]
+
+// 销售订单选择器相关
+const orderSelectorVisible = ref(false)
+const selectedOrderId = ref<number>()
+const selectedOrderNo = ref<string>('')
+const orderLoading = ref(false)
+const orderList = ref<SaleOrderVO[]>([])
+const orderTotal = ref(0)
+const orderQueryParams = ref({
+  pageNo: 1,
+  pageSize: 10,
+  no: ''
+})
+const orderQueryFormRef = ref()
+
+/** 打开订单选择器 */
+const openOrderSelector = () => {
+  orderSelectorVisible.value = true
+  orderQueryParams.value = {
+    pageNo: 1,
+    pageSize: 10,
+    no: ''
+  }
+  getOrderList()
+}
+
+/** 查询订单列表 */
+const getOrderList = async () => {
+  orderLoading.value = true
+  try {
+    const data = await SaleOrderApi.getSaleOrderPage(orderQueryParams.value)
+    orderList.value = data.list
+    orderTotal.value = data.total
+  } finally {
+    orderLoading.value = false
+  }
+}
+
+/** 搜索订单 */
+const handleOrderQuery = () => {
+  orderQueryParams.value.pageNo = 1
+  getOrderList()
+}
+
+/** 重置订单查询 */
+const resetOrderQuery = () => {
+  orderQueryParams.value = {
+    pageNo: 1,
+    pageSize: 10,
+    no: ''
+  }
+  getOrderList()
+}
+
+/** 选中订单 */
+const handleOrderSelected = (row: SaleOrderVO) => {
+  formData.value.orderId = row.id
+  selectedOrderNo.value = row.no || ''
+  selectedOrderId.value = row.id
+  orderSelectorVisible.value = false
+}
+
+const { t } = useI18n() // 国际化
+const message = useMessage() // 消息弹窗
+const userStore = useUserStoreWithOut()
+const currentUserNickname = computed(() => userStore.getUser?.nickname || '')
+const nowString = () => dayjs().format('YYYY-MM-DD HH:mm:ss')
+
+const dialogVisible = ref(false) // 弹窗的是否展示
+const dialogTitle = ref('') // 弹窗的标题
+const formLoading = ref(false) // 表单的加载中：1）修改时的数据加载；2）提交的按钮禁用
+const formType = ref('') // 表单的类型：create - 新增；update - 修改
+const formData = ref<Partial<AfterSaleRegister>>({
+  id: undefined,
+  orderId: undefined,
+  orderItemId: undefined,
+  afterSaleType: undefined,
+  applyReason: undefined,
+  contactName: undefined,
+  contactPhone: undefined,
+  applyStatus: undefined,
+  rejectReason: undefined,
+  applicant: undefined,
+  auditUser: undefined,
+  auditTime: undefined
+})
+const formRules = reactive({
+  afterSaleType: [{ required: true, message: '售后类型不能为空', trigger: 'change' }],
+  applyReason: [{ required: true, message: '申请原因不能为空', trigger: 'blur' }]
+})
+const formRef = ref() // 表单 Ref
+
+/** 打开弹窗 */
+const open = async (type: string, id?: number) => {
+  dialogVisible.value = true
+  dialogTitle.value = t('action.' + type)
+  formType.value = type
+  resetForm()
+  // 修改时，设置数据
+  if (id) {
+    formLoading.value = true
+    try {
+      formData.value = await AfterSaleRegisterApi.getAfterSaleRegister(id)
+      // 如果有订单ID，获取订单号显示
+      if (formData.value.orderId) {
+        const order = await SaleOrderApi.getSaleOrder(formData.value.orderId)
+        selectedOrderNo.value = order.no || ''
+        selectedOrderId.value = order.id
+      }
+      ensureDefaultsForExisting()
+    } finally {
+      formLoading.value = false
+    }
+  }
+}
+defineExpose({ open }) // 提供 open 方法，用于打开弹窗
+
+/** 提交表单 */
+const emit = defineEmits(['success']) // 定义 success 事件，用于操作成功后的回调
+const submitForm = async () => {
+  // 校验表单（当前无必填规则，直接通过）
+  // 提交请求
+  formLoading.value = true
+  try {
+    const data = formData.value as unknown as AfterSaleRegister
+    if (formType.value === 'create') {
+      await AfterSaleRegisterApi.createAfterSaleRegister(data)
+      message.success(t('common.createSuccess'))
+    } else {
+      await AfterSaleRegisterApi.updateAfterSaleRegister(data)
+      message.success(t('common.updateSuccess'))
+    }
+    dialogVisible.value = false
+    // 发送操作成功的事件
+    emit('success')
+  } finally {
+    formLoading.value = false
+  }
+}
+
+/** 重置表单 */
+const resetForm = () => {
+  formData.value = {
+    id: undefined,
+    orderId: undefined,
+    orderItemId: undefined,
+    afterSaleType: undefined,
+    applyReason: undefined,
+    contactName: undefined,
+    contactPhone: undefined,
+    applyStatus: 1, // 新增时默认为待审核状态
+    rejectReason: undefined,
+    applicant: currentUserNickname.value || undefined,
+    auditUser: undefined,
+    auditTime: undefined
+  }
+  selectedOrderNo.value = ''
+  selectedOrderId.value = undefined
+  formRef.value?.resetFields()
+}
+
+const ensureDefaultsForExisting = () => {
+  if (!formData.value.applicant) {
+    formData.value.applicant = currentUserNickname.value || undefined
+  }
+  if (formData.value.applyStatus === 2) {
+    if (!formData.value.auditUser) {
+      formData.value.auditUser = currentUserNickname.value || undefined
+    }
+    if (!formData.value.auditTime) {
+      formData.value.auditTime = nowString()
+    }
+  }
+}
+</script>
diff --git a/src/views/erp/aftersale/aftersaleregister/index.vue b/src/views/erp/aftersale/aftersaleregister/index.vue
new file mode 100644
index 0000000..b315f83
--- /dev/null
+++ b/src/views/erp/aftersale/aftersaleregister/index.vue
@@ -0,0 +1,391 @@
+<template>
+  <ContentWrap>
+    <!-- 搜索工作栏 -->
+    <el-form
+      class="-mb-15px"
+      :model="queryParams"
+      ref="queryFormRef"
+      :inline="true"
+      label-width="120px"
+    >
+      <el-form-item label="销售订单" prop="orderId">
+        <el-select
+          v-model="queryParams.orderId"
+          placeholder="请选择销售订单"
+          clearable
+          filterable
+          class="!w-240px"
+        >
+          <el-option
+            v-for="item in saleOrderOptions"
+            :key="item.id"
+            :label="item.no"
+            :value="item.id"
+          />
+        </el-select>
+      </el-form-item>
+      <el-form-item label="售后类型" prop="afterSaleType">
+        <el-select
+          v-model="queryParams.afterSaleType"
+          placeholder="请选择售后类型"
+          clearable
+          filterable
+          class="!w-240px"
+        >
+          <el-option
+            v-for="item in afterSaleTypeOptions"
+            :key="item.value"
+            :label="item.label"
+            :value="item.value"
+          />
+        </el-select>
+      </el-form-item>
+      <el-form-item label="申请原因" prop="applyReason">
+        <el-input
+          v-model="queryParams.applyReason"
+          placeholder="请输入申请原因"
+          clearable
+          @keyup.enter="handleQuery"
+          class="!w-240px"
+        />
+      </el-form-item>
+      <el-form-item label="申请状态" prop="applyStatus">
+        <el-select
+          v-model="queryParams.applyStatus"
+          placeholder="请选择申请状态"
+          clearable
+          filterable
+          class="!w-240px"
+        >
+          <el-option
+            v-for="item in applyStatusOptions"
+            :key="item.value"
+            :label="item.label"
+            :value="item.value"
+          />
+        </el-select>
+      </el-form-item>
+      <el-form-item label="申请人" prop="applicant">
+        <el-input
+          v-model="queryParams.applicant"
+          placeholder="请输入申请人"
+          clearable
+          @keyup.enter="handleQuery"
+          class="!w-240px"
+        />
+      </el-form-item>
+      <el-form-item label="审核人" prop="auditUser">
+        <el-input
+          v-model="queryParams.auditUser"
+          placeholder="请输入审核人"
+          clearable
+          @keyup.enter="handleQuery"
+          class="!w-240px"
+        />
+      </el-form-item>
+      <el-form-item>
+        <el-button @click="handleQuery"><Icon icon="ep:search" class="mr-5px" /> 搜索</el-button>
+        <el-button @click="resetQuery"><Icon icon="ep:refresh" class="mr-5px" /> 重置</el-button>
+        <el-button
+          type="primary"
+          plain
+          @click="openForm('create')"
+          v-hasPermi="['erp:after-sale-register:create']"
+        >
+          <Icon icon="ep:plus" class="mr-5px" /> 新增
+        </el-button>
+        <el-button
+          type="success"
+          plain
+          @click="handleExport"
+          :loading="exportLoading"
+          v-hasPermi="['erp:after-sale-register:export']"
+        >
+          <Icon icon="ep:download" class="mr-5px" /> 导出
+        </el-button>
+        <el-button
+            type="danger"
+            plain
+            :disabled="isEmpty(checkedIds)"
+            @click="handleDeleteBatch"
+            v-hasPermi="['erp:after-sale-register:delete']"
+        >
+          <Icon icon="ep:delete" class="mr-5px" /> 批量删除
+        </el-button>
+      </el-form-item>
+    </el-form>
+  </ContentWrap>
+
+  <!-- 列表 -->
+  <ContentWrap>
+    <el-table
+        row-key="id"
+        v-loading="loading"
+        :data="list"
+        :stripe="true"
+        :show-overflow-tooltip="true"
+        @selection-change="handleRowCheckboxChange"
+    >
+    <el-table-column type="selection" width="55" />
+      <el-table-column label="序号" align="center" type="index" width="80" />
+      <el-table-column
+        label="售后类型"
+        align="center"
+        prop="afterSaleType"
+        :formatter="formatAfterSaleType"
+      />
+      <el-table-column
+        label="申请状态"
+        align="center"
+        prop="applyStatus"
+        :formatter="formatApplyStatus"
+      />
+      <el-table-column label="申请人" align="center" prop="applicant" />
+      <el-table-column label="审核人" align="center" prop="auditUser" />
+      <el-table-column
+        label="创建时间"
+        align="center"
+        prop="createTime"
+        :formatter="dateFormatter"
+        width="180px"
+      />
+      <el-table-column label="操作" align="center" min-width="200px">
+        <template #default="scope">
+          <el-button link type="primary" @click="openDetail(scope.row)">详情</el-button>
+          <el-button
+            link
+            type="primary"
+            @click="openForm('update', scope.row.id)"
+            v-hasPermi="['erp:after-sale-register:update']"
+          >
+            编辑
+          </el-button>
+          <el-button
+            link
+            type="success"
+            @click="handleAudit(scope.row)"
+            v-if="scope.row.applyStatus === 1"
+            v-hasPermi="['erp:after-sale-register:update']"
+          >
+            审核通过
+          </el-button>
+          <el-button
+            link
+            type="danger"
+            @click="handleDelete(scope.row.id)"
+            v-hasPermi="['erp:after-sale-register:delete']"
+          >
+            删除
+          </el-button>
+        </template>
+      </el-table-column>
+    </el-table>
+    <!-- 分页 -->
+    <Pagination
+      :total="total"
+      v-model:page="queryParams.pageNo"
+      v-model:limit="queryParams.pageSize"
+      @pagination="getList"
+    />
+  </ContentWrap>
+
+  <!-- 表单弹窗：添加/修改 -->
+  <AfterSaleRegisterForm ref="formRef" @success="getList" />
+
+  <!-- 详情弹窗 -->
+  <el-dialog v-model="detailVisible" title="售后登记详情" width="560px">
+    <el-descriptions v-if="detailRow" :column="2" border>
+      <el-descriptions-item label="销售订单">{{ detailRow.orderId }}</el-descriptions-item>
+      <el-descriptions-item label="售后类型">{{ formatAfterSaleType(detailRow, null as any, detailRow.afterSaleType as any) }}</el-descriptions-item>
+      <el-descriptions-item label="申请原因">{{ detailRow.applyReason ?? '-' }}</el-descriptions-item>
+      <el-descriptions-item label="联系人">{{ detailRow.contactName ?? '-' }}</el-descriptions-item>
+      <el-descriptions-item label="联系电话">{{ detailRow.contactPhone ?? '-' }}</el-descriptions-item>
+      <el-descriptions-item label="申请状态">{{ formatApplyStatus(detailRow, null as any, detailRow.applyStatus as any) }}</el-descriptions-item>
+      <el-descriptions-item label="驳回原因">{{ detailRow.rejectReason ?? '-' }}</el-descriptions-item>
+      <el-descriptions-item label="申请人">{{ detailRow.applicant ?? '-' }}</el-descriptions-item>
+      <el-descriptions-item label="审核人">{{ detailRow.auditUser ?? '-' }}</el-descriptions-item>
+      <el-descriptions-item label="审核时间">{{ dateFormatter(detailRow, null as any, detailRow.auditTime as any) }}</el-descriptions-item>
+      <el-descriptions-item label="创建时间">{{ dateFormatter(detailRow, null as any, (detailRow as any).createTime) }}</el-descriptions-item>
+    </el-descriptions>
+    <template #footer>
+      <el-button @click="detailVisible = false">关闭</el-button>
+    </template>
+  </el-dialog>
+</template>
+
+<script setup lang="ts">
+import dayjs from 'dayjs'
+import { isEmpty } from '@/utils/is'
+import { dateFormatter } from '@/utils/formatTime'
+import download from '@/utils/download'
+import { AfterSaleRegisterApi, AfterSaleRegister } from '@/api/erp/aftersale/aftersaleregister'
+import { SaleOrderApi, SaleOrderVO } from '@/api/erp/sale/order'
+import { useUserStoreWithOut } from '@/store/modules/user'
+import AfterSaleRegisterForm from './AfterSaleRegisterForm.vue'
+
+const afterSaleTypeOptions = [
+  { label: '退货', value: 1 },
+  { label: '换货', value: 2 },
+  { label: '维修', value: 3 },
+  { label: '退款', value: 4 }
+]
+
+const applyStatusOptions = [
+  { label: '待审核', value: 1 },
+  { label: '审核通过', value: 2 },
+  { label: '审核驳回', value: 3 },
+  { label: '已取消', value: 4 }
+]
+
+const optionLabel = (options: { label: string; value: number }[], value?: number | string) => {
+  if (value === undefined || value === null || value === '') return '-'
+  const match = options.find((item) => item.value === value || item.value === Number(value))
+  return match?.label ?? String(value)
+}
+
+const formatAfterSaleType = (_row: AfterSaleRegister, _column: any, value: number) =>
+  optionLabel(afterSaleTypeOptions, value)
+const formatApplyStatus = (_row: AfterSaleRegister, _column: any, value: number) =>
+  optionLabel(applyStatusOptions, value)
+
+const saleOrderOptions = ref<SaleOrderVO[]>([])
+const fetchSaleOrderOptions = async () => {
+  const data = await SaleOrderApi.getSaleOrderPage({ pageNo: 1, pageSize: 100 })
+  saleOrderOptions.value = data.list || []
+}
+
+/** ERP 售后登记 列表 */
+defineOptions({ name: 'AfterSaleRegister' })
+
+const message = useMessage() // 消息弹窗
+const { t } = useI18n() // 国际化
+const userStore = useUserStoreWithOut()
+
+const loading = ref(true) // 列表的加载中
+const list = ref<AfterSaleRegister[]>([]) // 列表的数据
+const total = ref(0) // 列表的总页数
+const queryParams = reactive({
+  pageNo: 1,
+  pageSize: 10,
+  orderId: undefined,
+  orderItemId: undefined,
+  afterSaleType: undefined,
+  applyReason: undefined,
+  contactName: undefined,
+  contactPhone: undefined,
+  applyStatus: undefined,
+  rejectReason: undefined,
+  applicant: undefined,
+  auditUser: undefined,
+  auditTime: [],
+  createTime: []
+})
+const queryFormRef = ref() // 搜索的表单
+const exportLoading = ref(false) // 导出的加载中
+
+/** 查询列表 */
+const getList = async () => {
+  loading.value = true
+  try {
+    const data = await AfterSaleRegisterApi.getAfterSaleRegisterPage(queryParams)
+    list.value = data.list
+    total.value = data.total
+  } finally {
+    loading.value = false
+  }
+}
+
+/** 搜索按钮操作 */
+const handleQuery = () => {
+  queryParams.pageNo = 1
+  getList()
+}
+
+/** 重置按钮操作 */
+const resetQuery = () => {
+  queryFormRef.value.resetFields()
+  handleQuery()
+}
+
+/** 添加/修改操作 */
+const formRef = ref()
+const openForm = (type: string, id?: number) => {
+  formRef.value.open(type, id)
+}
+
+/** 删除按钮操作 */
+const handleDelete = async (id: number) => {
+  try {
+    // 删除的二次确认
+    await message.delConfirm()
+    // 发起删除
+    await AfterSaleRegisterApi.deleteAfterSaleRegister(id)
+    message.success(t('common.delSuccess'))
+    // 刷新列表
+    await getList()
+  } catch {}
+}
+
+/** 审核通过操作 */
+const handleAudit = async (row: AfterSaleRegister) => {
+  try {
+    // 审核确认
+    await message.confirm('确认审核通过该售后登记吗？')
+    // 更新状态为审核通过
+    const updateData = {
+      ...row,
+      applyStatus: 2,
+      auditUser: userStore.getUser?.nickname || '',
+      auditTime: dayjs().format('YYYY-MM-DD HH:mm:ss')
+    }
+    await AfterSaleRegisterApi.updateAfterSaleRegister(updateData)
+    message.success('审核通过成功')
+    // 刷新列表
+    await getList()
+  } catch {}
+}
+
+/** 批量删除ERP 售后登记 */
+const handleDeleteBatch = async () => {
+  try {
+    // 删除的二次确认
+    await message.delConfirm()
+    await AfterSaleRegisterApi.deleteAfterSaleRegisterList(checkedIds.value);
+    message.success(t('common.delSuccess'))
+    await getList();
+  } catch {}
+}
+
+const checkedIds = ref<number[]>([])
+const handleRowCheckboxChange = (records: AfterSaleRegister[]) => {
+  checkedIds.value = records.map((item) => item.id);
+}
+
+const detailVisible = ref(false)
+const detailRow = ref<AfterSaleRegister | null>(null)
+const openDetail = (row: AfterSaleRegister) => {
+  detailRow.value = row
+  detailVisible.value = true
+}
+
+/** 导出按钮操作 */
+const handleExport = async () => {
+  try {
+    // 导出的二次确认
+    await message.exportConfirm()
+    // 发起导出
+    exportLoading.value = true
+    const data = await AfterSaleRegisterApi.exportAfterSaleRegister(queryParams)
+    download.excel(data, 'ERP 售后登记.xls')
+  } catch {
+  } finally {
+    exportLoading.value = false
+  }
+}
+
+/** 初始化 **/
+onMounted(() => {
+  getList()
+  fetchSaleOrderOptions()
+})
+</script>
diff --git a/src/views/erp/aftersale/aftersalesvisit/AfterSalesVisitForm.vue b/src/views/erp/aftersale/aftersalesvisit/AfterSalesVisitForm.vue
new file mode 100644
index 0000000..e29393c
--- /dev/null
+++ b/src/views/erp/aftersale/aftersalesvisit/AfterSalesVisitForm.vue
@@ -0,0 +1,267 @@
+<template>
+  <Dialog :title="dialogTitle" v-model="dialogVisible" width="600px">
+    <el-form
+      ref="formRef"
+      :model="formData"
+      :rules="formRules"
+      label-width="90px"
+      v-loading="formLoading"
+    >
+      <!-- 客户基本信息 -->
+      <el-divider content-position="left">客户信息</el-divider>
+      <el-row :gutter="20">
+        <el-col :span="12">
+          <el-form-item label="客户名称" prop="customerName">
+            <el-select
+              v-model="formData.customerName"
+              placeholder="请选择客户"
+              clearable
+              filterable
+              @change="handleCustomerChange"
+            >
+              <el-option
+                v-for="customer in customerList"
+                :key="customer.id"
+                :label="customer.name"
+                :value="customer.name"
+              />
+            </el-select>
+          </el-form-item>
+        </el-col>
+        <el-col :span="12">
+          <el-form-item label="联系方式" prop="contactInfo">
+            <el-input v-model="formData.contactInfo" placeholder="请输入联系方式" clearable />
+          </el-form-item>
+        </el-col>
+      </el-row>
+
+      <el-row :gutter="20">
+        <el-col :span="12">
+          <el-form-item label="客户类型" prop="customerType">
+            <el-select v-model="formData.customerType" placeholder="请选择客户类型" clearable>
+              <el-option
+                v-for="item in customerTypeOptions"
+                :key="item.value"
+                :label="item.label"
+                :value="item.value"
+              />
+            </el-select>
+          </el-form-item>
+        </el-col>
+        <el-col :span="12">
+          <el-form-item label="客户用途" prop="customerUsage">
+            <el-input v-model="formData.customerUsage" placeholder="请输入客户用途" clearable />
+          </el-form-item>
+        </el-col>
+      </el-row>
+
+      <!-- 产品信息 -->
+      <el-divider content-position="left">产品信息</el-divider>
+      <el-row :gutter="20">
+        <el-col :span="12">
+          <el-form-item label="产品名称" prop="productName">
+            <el-input v-model="formData.productName" placeholder="请输入产品名称" clearable />
+          </el-form-item>
+        </el-col>
+        <el-col :span="12">
+          <el-form-item label="产品评价" prop="productEvaluation">
+            <el-input
+              v-model="formData.productEvaluation"
+              placeholder="请输入产品评价"
+              type="textarea"
+              :rows="2"
+              clearable
+            />
+          </el-form-item>
+        </el-col>
+      </el-row>
+
+      <!-- 服务评价 -->
+      <el-divider content-position="left">服务评价</el-divider>
+      <el-row :gutter="20">
+        <el-col :span="12">
+          <el-form-item label="采购意愿" prop="repurchaseIntention">
+            <el-select v-model="formData.repurchaseIntention" placeholder="请选择采购意愿" clearable>
+              <el-option
+                v-for="item in repurchaseOptions"
+                :key="item.value"
+                :label="item.label"
+                :value="item.value"
+              />
+            </el-select>
+          </el-form-item>
+        </el-col>
+        <el-col :span="12">
+          <el-form-item label="服务评分" prop="serviceRating">
+            <el-rate
+              v-model="formData.serviceRating"
+              :max="5"
+              :allow-half="false"
+              :show-text="false"
+            />
+          </el-form-item>
+        </el-col>
+      </el-row>
+    </el-form>
+    <template #footer>
+      <el-button @click="dialogVisible = false">取消</el-button>
+      <el-button type="primary" @click="submitForm" :loading="formLoading">
+        确定
+      </el-button>
+    </template>
+  </Dialog>
+</template>
+<script setup lang="ts">
+import { AfterSalesVisitApi, AfterSalesVisit } from '@/api/erp/aftersale/aftersalesvisit'
+import { CustomerApi, CustomerVO } from '@/api/erp/sale/customer'
+
+/** 售后回访 表单 */
+defineOptions({ name: 'AfterSalesVisitForm' })
+
+const { t } = useI18n() // 国际化
+const message = useMessage() // 消息弹窗
+
+const dialogVisible = ref(false) // 弹窗的是否展示
+const dialogTitle = ref('') // 弹窗的标题
+const formLoading = ref(false) // 表单的加载中：1）修改时的数据加载；2）提交的按钮禁用
+const formType = ref('') // 表单的类型：create - 新增；update - 修改
+const formData = ref({
+  id: undefined,
+  customerName: undefined,
+  contactInfo: undefined,
+  customerUsage: undefined,
+  productName: undefined,
+  productEvaluation: undefined,
+  customerType: undefined,
+  repurchaseIntention: undefined,
+  serviceRating: undefined
+})
+
+// 客户类型选项
+const customerTypeOptions = [
+  { value: 'large_food_factory', label: '大型食品厂' },
+  { value: 'small_food_factory', label: '中小型加工厂' },
+  { value: 'distributor', label: '经销商' },
+  { value: 'catering_chain', label: '餐饮连锁' },
+  { value: 'government_unit', label: '机关单位' },
+  { value: 'other', label: '其他' }
+]
+
+// 重复采购意愿选项
+const repurchaseOptions = [
+  { value: 'definitely', label: '一定会' },
+  { value: 'probably', label: '应该会' },
+  { value: 'uncertain', label: '不确定' },
+  { value: 'unlikely', label: '可能不会' },
+  { value: 'never', label: '肯定不会' }
+]
+
+const formRules = reactive({
+  customerName: [
+    { required: true, message: '客户名称不能为空', trigger: 'blur' },
+    { min: 2, max: 50, message: '客户名称长度应在2-50字符之间', trigger: 'blur' }
+  ],
+  contactInfo: [
+    { required: true, message: '联系方式不能为空', trigger: 'blur' },
+    { pattern: /^1[3-9]\d{9}$/, message: '请输入正确的手机号码', trigger: 'blur' }
+  ],
+  productName: [
+    { required: true, message: '产品名称不能为空', trigger: 'blur' },
+    { min: 1, max: 100, message: '产品名称长度应在1-100字符之间', trigger: 'blur' }
+  ],
+  customerType: [{ required: true, message: '请选择客户类型', trigger: 'change' }],
+  repurchaseIntention: [{ required: true, message: '请选择采购意愿', trigger: 'change' }],
+  serviceRating: [
+    { required: true, message: '请给出服务评分', trigger: 'change' },
+    { type: 'number', min: 0, max: 5, message: '评分应在0-5之间', trigger: 'change' }
+  ]
+})
+const formRef = ref() // 表单 Ref
+const customerList = ref<CustomerVO[]>([]) // 客户列表
+
+/** 加载客户列表 */
+const loadCustomerList = async () => {
+  try {
+    const data = await CustomerApi.getCustomerSimpleList()
+    customerList.value = data
+  } catch (error) {
+    console.error('加载客户列表失败:', error)
+  }
+}
+
+/** 处理客户选择 */
+const handleCustomerChange = (customerName: string) => {
+  if (!customerName) {
+    formData.value.contactInfo = ''
+    return
+  }
+  const selectedCustomer = customerList.value.find(customer => customer.name === customerName)
+  if (selectedCustomer) {
+    // 自动填充联系方式，优先使用手机号，其次电话
+    formData.value.contactInfo = selectedCustomer.mobile || selectedCustomer.telephone || ''
+  }
+}
+
+/** 打开弹窗 */
+const open = async (type: string, id?: number) => {
+  dialogVisible.value = true
+  dialogTitle.value = t('action.' + type)
+  formType.value = type
+  resetForm()
+  // 修改时，设置数据
+  if (id) {
+    formLoading.value = true
+    try {
+      formData.value = await AfterSalesVisitApi.getAfterSalesVisit(id)
+    } finally {
+      formLoading.value = false
+    }
+  }
+}
+defineExpose({ open }) // 提供 open 方法，用于打开弹窗
+
+/** 提交表单 */
+const emit = defineEmits(['success']) // 定义 success 事件，用于操作成功后的回调
+const submitForm = async () => {
+  // 校验表单
+  await formRef.value.validate()
+  // 提交请求
+  formLoading.value = true
+  try {
+    const data = formData.value as unknown as AfterSalesVisit
+    if (formType.value === 'create') {
+      await AfterSalesVisitApi.createAfterSalesVisit(data)
+      message.success(t('common.createSuccess'))
+    } else {
+      await AfterSalesVisitApi.updateAfterSalesVisit(data)
+      message.success(t('common.updateSuccess'))
+    }
+    dialogVisible.value = false
+    // 发送操作成功的事件
+    emit('success')
+  } finally {
+    formLoading.value = false
+  }
+}
+
+/** 重置表单 */
+const resetForm = () => {
+  formData.value = {
+    id: undefined,
+    customerName: undefined,
+    contactInfo: undefined,
+    customerUsage: undefined,
+    productName: undefined,
+    productEvaluation: undefined,
+    customerType: undefined,
+    repurchaseIntention: undefined,
+    serviceRating: undefined
+  }
+  formRef.value?.resetFields()
+}
+
+/** 初始化 */
+onMounted(() => {
+  loadCustomerList()
+})
+</script>
diff --git a/src/views/erp/aftersale/aftersalesvisit/index.vue b/src/views/erp/aftersale/aftersalesvisit/index.vue
new file mode 100644
index 0000000..f06cb8e
--- /dev/null
+++ b/src/views/erp/aftersale/aftersalesvisit/index.vue
@@ -0,0 +1,306 @@
+<template>
+  <!-- 统计卡片 -->
+  <ContentWrap>
+    <div class="grid grid-cols-1 md:grid-cols-2 lg:grid-cols-4 gap-4 mb-4">
+      <SummaryCard title="总回访数" :value="total" icon="ep:user" icon-color="text-blue-600" icon-bg-color="bg-blue-100" />
+      <SummaryCard title="平均评分" :value="avgRating" :decimals="1" icon="ep:star" icon-color="text-yellow-600"
+        icon-bg-color="bg-yellow-100" />
+      <SummaryCard title="今日新增" :value="todayCount" icon="ep:calendar" icon-color="text-green-600"
+        icon-bg-color="bg-green-100" />
+      <SummaryCard title="五星评分" :value="fiveStarCount" icon="ep:star" icon-color="text-yellow-600"
+        icon-bg-color="bg-yellow-100" />
+    </div>
+
+    <!-- 搜索工作栏 -->
+      <el-form :model="queryParams" ref="queryFormRef" :inline="true" label-width="80px">
+        <el-form-item label="客户名称" prop="customerName">
+          <el-input v-model="queryParams.customerName" placeholder="请输入客户名称" clearable @keyup.enter="handleQuery"
+            class="!w-200px" />
+        </el-form-item>
+        <el-form-item label="联系方式" prop="contactInfo">
+          <el-input v-model="queryParams.contactInfo" placeholder="请输入联系方式" clearable @keyup.enter="handleQuery"
+            class="!w-200px" />
+        </el-form-item>
+        <el-form-item label="产品名称" prop="productName">
+          <el-input v-model="queryParams.productName" placeholder="请输入产品名称" clearable @keyup.enter="handleQuery"
+            class="!w-200px" />
+        </el-form-item>
+        <el-form-item label="客户类型" prop="customerType">
+          <el-select v-model="queryParams.customerType" placeholder="请选择客户类型" clearable class="!w-200px">
+            <el-option v-for="item in customerTypeOptions" :key="item.value" :label="item.label" :value="item.value" />
+          </el-select>
+        </el-form-item>
+        <el-form-item label="采购意愿" prop="repurchaseIntention">
+          <el-select v-model="queryParams.repurchaseIntention" placeholder="请选择采购意愿" clearable class="!w-200px">
+            <el-option v-for="item in repurchaseOptions" :key="item.value" :label="item.label" :value="item.value" />
+          </el-select>
+        </el-form-item>
+        <el-form-item label="创建时间" prop="createTime">
+          <el-date-picker v-model="queryParams.createTime" value-format="YYYY-MM-DD HH:mm:ss" type="daterange"
+            start-placeholder="开始日期" end-placeholder="结束日期"
+            :default-time="[new Date('1 00:00:00'), new Date('1 23:59:59')]" class="!w-220px" />
+        </el-form-item>
+        <el-form-item>
+          <el-button type="primary" @click="handleQuery">
+            <Icon icon="ep:search" class="mr-5px" /> 搜索
+          </el-button>
+          <el-button @click="resetQuery">
+            <Icon icon="ep:refresh" class="mr-5px" /> 重置
+          </el-button>
+        </el-form-item>
+      </el-form>
+
+    <!-- 操作按钮 -->
+    <div class="flex flex-wrap gap-2 mb-4">
+      <el-button type="primary" plain @click="openForm('create')" v-hasPermi="['erp:after-sales-visit:create']">
+        <Icon icon="ep:plus" class="mr-5px" /> 新增
+      </el-button>
+      <el-button type="success" plain @click="handleExport" :loading="exportLoading"
+        v-hasPermi="['erp:after-sales-visit:export']">
+        <Icon icon="ep:download" class="mr-5px" /> 导出
+      </el-button>
+      <el-button type="danger" plain :disabled="isEmpty(checkedIds)" @click="handleDeleteBatch"
+        v-hasPermi="['erp:after-sales-visit:delete']">
+        <Icon icon="ep:delete" class="mr-5px" /> 批量删除
+      </el-button>
+    </div>
+  </ContentWrap>
+
+  <!-- 列表 -->
+  <ContentWrap>
+    <el-table row-key="id" v-loading="loading" :data="list" :stripe="true" :show-overflow-tooltip="true"
+      @selection-change="handleRowCheckboxChange" class="mb-4">
+      <el-table-column type="selection" width="50" align="center" />
+      <el-table-column label="客户名称" min-width="120" prop="customerName" show-overflow-tooltip />
+      <el-table-column label="联系方式" min-width="120" prop="contactInfo" show-overflow-tooltip />
+      <el-table-column label="产品名称" min-width="120" prop="productName" show-overflow-tooltip />
+      <el-table-column label="客户类型" min-width="140" align="center">
+        <template #default="scope">
+          <el-tag :type="getCustomerTypeColor(scope.row.customerType)">
+            {{ getCustomerTypeLabel(scope.row.customerType) }}
+          </el-tag>
+        </template>
+      </el-table-column>
+      <el-table-column label="采购意愿" min-width="100" align="center">
+        <template #default="scope">
+          <span :class="getRepurchaseColor(scope.row.repurchaseIntention)">
+            {{ getRepurchaseLabel(scope.row.repurchaseIntention) }}
+          </span>
+        </template>
+      </el-table-column>
+      <el-table-column label="服务评分" width="120" align="center">
+        <template #default="scope">
+          <el-rate :model-value="scope.row.serviceRating" disabled :max="5" show-score text-color="#ff9900"
+            score-template="{value}星" />
+        </template>
+      </el-table-column>
+      <el-table-column label="创建时间" width="160" align="center" prop="createTime" :formatter="dateFormatter" />
+      <el-table-column label="操作" width="140" align="center" fixed="right">
+        <template #default="scope">
+          <el-button link type="primary" size="small" @click="openForm('update', scope.row.id)"
+            v-hasPermi="['erp:after-sales-visit:update']">
+            <Icon icon="ep:edit" class="mr-1" />编辑
+          </el-button>
+          <el-button link type="danger" size="small" @click="handleDelete(scope.row.id)"
+            v-hasPermi="['erp:after-sales-visit:delete']">
+            <Icon icon="ep:delete" class="mr-1" />删除
+          </el-button>
+        </template>
+      </el-table-column>
+    </el-table>
+    <!-- 分页 -->
+    <Pagination :total="total" v-model:page="queryParams.pageNo" v-model:limit="queryParams.pageSize"
+      @pagination="getList" />
+  </ContentWrap>
+
+  <!-- 表单弹窗：添加/修改 -->
+  <AfterSalesVisitForm ref="formRef" @success="getList" />
+</template>
+
+<script setup lang="ts">
+import { isEmpty } from '@/utils/is'
+import { dateFormatter } from '@/utils/formatTime'
+import download from '@/utils/download'
+import SummaryCard from '@/components/SummaryCard/index.vue'
+import { AfterSalesVisitApi, AfterSalesVisit } from '@/api/erp/aftersale/aftersalesvisit'
+import AfterSalesVisitForm from './AfterSalesVisitForm.vue'
+
+/** 售后回访 列表 */
+defineOptions({ name: 'AfterSalesVisit' })
+
+const message = useMessage() // 消息弹窗
+const { t } = useI18n() // 国际化
+
+const loading = ref(true) // 列表的加载中
+const list = ref<AfterSalesVisit[]>([]) // 列表的数据
+const total = ref(0) // 列表的总页数
+const activeNames = ref(['search']) // 折叠面板默认展开
+
+// 客户类型选项
+const customerTypeOptions = [
+  { value: 'large_food_factory', label: '大型食品厂' },
+  { value: 'small_food_factory', label: '中小型加工厂' },
+  { value: 'distributor', label: '经销商' },
+  { value: 'catering_chain', label: '餐饮连锁' },
+  { value: 'government_unit', label: '机关单位' },
+  { value: 'other', label: '其他' }
+]
+
+// 重复采购意愿选项
+const repurchaseOptions = [
+  { value: 'definitely', label: '一定会' },
+  { value: 'probably', label: '应该会' },
+  { value: 'uncertain', label: '不确定' },
+  { value: 'unlikely', label: '可能不会' },
+  { value: 'never', label: '肯定不会' }
+]
+const queryParams = reactive({
+  pageNo: 1,
+  pageSize: 10,
+  customerName: undefined,
+  contactInfo: undefined,
+  customerUsage: undefined,
+  productName: undefined,
+  productEvaluation: undefined,
+  customerType: undefined,
+  repurchaseIntention: undefined,
+  serviceRating: undefined,
+  createTime: []
+})
+const queryFormRef = ref() // 搜索的表单
+const exportLoading = ref(false) // 导出的加载中
+
+/** 查询列表 */
+const getList = async () => {
+  loading.value = true
+  try {
+    const data = await AfterSalesVisitApi.getAfterSalesVisitPage(queryParams)
+    list.value = data.list
+    total.value = data.total
+  } finally {
+    loading.value = false
+  }
+}
+
+/** 搜索按钮操作 */
+const handleQuery = () => {
+  queryParams.pageNo = 1
+  getList()
+}
+
+/** 重置按钮操作 */
+const resetQuery = () => {
+  queryFormRef.value.resetFields()
+  // 重置评分查询条件
+  queryParams.serviceRating = undefined
+  handleQuery()
+}
+
+/** 添加/修改操作 */
+const formRef = ref()
+const openForm = (type: string, id?: number) => {
+  formRef.value.open(type, id)
+}
+
+/** 删除按钮操作 */
+const handleDelete = async (id: number) => {
+  try {
+    // 删除的二次确认
+    await message.delConfirm()
+    // 发起删除
+    await AfterSalesVisitApi.deleteAfterSalesVisit(id)
+    message.success(t('common.delSuccess'))
+    // 刷新列表
+    await getList()
+  } catch { }
+}
+
+/** 批量删除售后回访 */
+const handleDeleteBatch = async () => {
+  try {
+    // 删除的二次确认
+    await message.delConfirm()
+    await AfterSalesVisitApi.deleteAfterSalesVisitList(checkedIds.value);
+    message.success(t('common.delSuccess'))
+    await getList();
+  } catch { }
+}
+
+const checkedIds = ref<number[]>([])
+const handleRowCheckboxChange = (records: AfterSalesVisit[]) => {
+  checkedIds.value = records.map((item) => item.id);
+}
+
+/** 导出按钮操作 */
+const handleExport = async () => {
+  try {
+    // 导出的二次确认
+    await message.exportConfirm()
+    // 发起导出
+    exportLoading.value = true
+    const data = await AfterSalesVisitApi.exportAfterSalesVisit(queryParams)
+    download.excel(data, '售后回访.xls')
+  } catch {
+  } finally {
+    exportLoading.value = false
+  }
+}
+
+/** 统计数据计算 */
+const avgRating = computed(() => {
+  if (list.value.length === 0) return 0
+  const sum = list.value.reduce((acc, item) => acc + (item.serviceRating || 0), 0)
+  return sum / list.value.length
+})
+
+const todayCount = computed(() => {
+  const today = new Date().toISOString().split('T')[0]
+  return list.value.filter(item => {
+    const createDate = new Date(item.createTime).toISOString().split('T')[0]
+    return createDate === today
+  }).length
+})
+
+const fiveStarCount = computed(() => {
+  return list.value.filter(item => (item.serviceRating || 0) === 5).length
+})
+
+/** 格式化函数 */
+const getCustomerTypeLabel = (value: string) => {
+  const option = customerTypeOptions.find(item => item.value === value)
+  return option ? option.label : value
+}
+
+const getCustomerTypeColor = (value: string) => {
+  const colorMap = {
+    'large_food_factory': 'success',
+    'small_food_factory': 'info',
+    'distributor': 'warning',
+    'catering_chain': 'danger',
+    'government_unit': 'primary',
+    'other': ''
+  }
+  return colorMap[value as keyof typeof colorMap] || ''
+}
+
+const getRepurchaseLabel = (value: string) => {
+  const option = repurchaseOptions.find(item => item.value === value)
+  return option ? option.label : value
+}
+
+const getRepurchaseColor = (value: string) => {
+  const colorMap = {
+    'definitely': 'text-green-600 font-medium',
+    'probably': 'text-blue-600',
+    'uncertain': 'text-yellow-600',
+    'unlikely': 'text-orange-600',
+    'never': 'text-red-600'
+  }
+  return colorMap[value as keyof typeof colorMap] || ''
+}
+
+/** 初始化 **/
+onMounted(() => {
+  getList()
+})
+</script>